General Terms & Conditions (GTC)
1. Scope of application
These General Terms & Conditions (hereinafter "GTC") govern all legal transactions concluded on the epicemed.ch online shop between Achour Ighil, sole proprietorship trading as Épicerie méditerranéenne Ighil, and customers domiciled in Switzerland. By placing an order, customers accept the GTC in force at the time of the order.
2. Products
Products offered are food, beverages and assortments. Illustrations are non-binding. Prices are in Swiss francs (CHF) including VAT. Prices displayed at the time of the order are binding. Range and stock may vary. Delivery in Switzerland only.
3. Prices & fees
Prices are in CHF including VAT. Delivery fees apply by zone. A surcharge may apply for orders below the configured minimum. Additional chargeable services are shown in the cart and at checkout.
4. Order and contract conclusion
Product presentation on the online shop is an invitation to order, not a firm offer. The sales contract is concluded when payment is validated and an order confirmation email is sent to the address provided.
5. Payment
Payments are processed securely by Stripe (card, PayPal, TWINT, Apple Pay, Google Pay as shown at checkout). Card data never transits through our servers.
6. Delivery
Delivery in Switzerland only (no in-store pickup). Zones, fees and slots: see cart and checkout for your address. Questions: Help & contact page. We will contact you if items are unavailable.
7. Perishable goods and claims
In line with Swiss practice for perishable goods, returns are not accepted except for proven defects upon delivery. Any claim must be submitted within 24 hours of delivery to contact@epicemed.ch, with a description and photos if possible.
8. Applicable law and jurisdiction
These GTC are governed by Swiss law. The exclusive place of jurisdiction is the registered office in Biel/Bienne, subject to any mandatory more favourable jurisdiction for consumers.