Help & contact
Orders, delivery, payment or catalogue: browse the FAQ below. If you still need help, send us a message using the form.
Complimentary delivery in Biel/Bienne & Seeland: see the highlight on the homepage.
Frequently asked questions
Is delivery really free in Biel/Bienne and nearby?
Yes: in the “Biel/Bienne & Seeland” zone (postcodes 24xx and 25xx), the base delivery fee is CHF 0. Other Swiss areas have a base fee shown at checkout.
When will I receive my order?
Timing depends on your zone and the options shown at payment. You receive a confirmation email with tracking once the order is confirmed.
Can I change or cancel an order?
Contact us as soon as possible via this form with your order number. If preparation has not started yet, we will do our best to help.
Which payment methods do you accept?
Online payment is processed with Stripe (cards, etc.) according to the options shown at checkout. All amounts are in CHF including VAT.
How do I create an account or reset my password?
Use “Account” in the menu, then “Register” or “Sign in”. If you have issues (verification email, password), write to us via the form with the email address concerned.
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