Help & contact
Orders, delivery, payment or catalogue: browse the FAQ below. If you still need help, send us a message using the form.
Delivery fees are shown in the cart and at checkout based on your address.
Frequently asked questions
How are delivery fees calculated?
Fees depend on your zone and order amount. Details appear in the cart and at checkout before you confirm. Occasional promotional offers may apply.
When will I receive my order?
Timing depends on your zone and the options shown at payment. You receive a confirmation email with tracking once the order is confirmed.
Can I change or cancel an order?
Contact us as soon as possible via this form with your order number. If preparation has not started yet, we will do our best to help.
Which payment methods do you accept?
Online payment is processed with Stripe (cards, PayPal, TWINT according to checkout options). All amounts are in CHF including VAT.
How do I create an account or reset my password?
Use “Account” in the menu, then “Register” or “Sign in”. If you have issues (verification email, password), write to us via the form with the email address concerned.
Write to us
The data you send is used only to handle your request, in line with our data protection statement